Shipping and Returns
Please take into consideration that International orders (outside of the UK) may be subject to import taxes upon arrival.
Delivery of Prints
Delivery is calculated at check out. All giclée prints are mailed in tubes or, if you are within the United Kingdom, you have the option to have your print mounted for an additional cost. The mounted prints will be packaged in flat reinforced card packages. If you have any problems receiving the print then please get in touch and we can track the package online.
Shipping can take up to 2 weeks to arrive in the UK from when the order is made and up to 3 weeks for international shipping.
Returns and Refunds
Our policy lasts 30 days. Unfortunately, we will be unable to offer you a refund or exchange if 30 days have gone by since your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
We will require a receipt or proof of purchase to complete your return. If you have ordered through the website then your name and date of purchase should be enough information for us to find the proof of purchase.
If your order arrives in poor condition then please get in touch explaining the issue. If there is damage to the product then send us some digital photos along with your order number and date of purchase. Please state whether you would like a replacement or a refund and we will then email you with the address to send your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will be credited automatically.
Return Shipping of Prints
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs from the original order are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you return a giclée print and the print never arrives with us, then we cannot offer a refund.
If you are returning an undamaged print because you are unsatisfied with the product we cannot then refund you if the product arrives back with us damaged. In this case you would have to try and claim back the cost of print from the postal service you use. We strongly advice that you use shipping insurance when returning products for this reason.
Delivery of Original Drawings
Please get in touch if you are interested in purchasing any original drawings.
We advise that collection of artwork is usually the safest method of exchanging artwork but we are aware this is not always an option.
If the customer chooses to have the artwork delivered by courier they must decide if they want to insure the artwork being aware that many courier services do not compensate artwork with glass. Once the deliver method is decided we will securely package and post the drawing however the customer must take full responsibility for the state in which the picture arrives. If there is damage to the frame or drawing then this can be taken up with the courier service provided the customer has chosen to insure the parcel.